City of Belmont - Ruth Faulkner Public Library

Conversations at work, promoting a culture of conversation in the changing workplace, Tim Baker, Aubrey Warren

Includes bibliographical references and index

Conversations at work

Tim Baker, Aubrey Warren

Palgrave pocket consultants

promoting a culture of conversation in the changing workplace

If you strip everything right back to the basics, organisations are conversations. For any organisation to achieve its goals, people need to interact, and those interactions require dialogue and conversation. And yet, thanks to technology, we seem to be having fewer genuine conversations than we used to. In an increasingly mediated, technologically networked world, conversing one-on-one can seem a bit old fashioned. Yet simple, everyday, supportive conversations are the building blocks of effective relationships; they establish the context for more difficult, challenging conversations by building acceptance and understanding. The ability to hold meaningful and constructive conversations is one of the essential skills leaders at all levels of organisations must develop. Indeed, if there is a mark of leadership, it must be the courage and competence to talk openly, clearly, fairly, and confidently about issues that matter - the ability to have conversations at work