Bibliograph

Customers the day after tomorrow, how to attract customers in a world of AI, bots and automation, Steven Van Belleghem ; [translation, Ian Connerty]

Type

Label

Customers the day after tomorrow, how to attract customers in a world of AI, bots and automation, Steven Van Belleghem ; [translation, Ian Connerty]

Language

eng

Illustrations

portraitsillustrations

Index

no index present

Literary Form

non fiction

Main title

Customers the day after tomorrow

Responsibility statement

Steven Van Belleghem ; [translation, Ian Connerty]

Sub title

how to attract customers in a world of AI, bots and automation

Summary

Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented?

Target audience

adult

Classification