Incoming Resources
- Willie
- Powerful Phrases for Effective Customer Service
- Nuanced Account Management
- Going Social
- Just Listen
- The Secrets of Word-of-Mouth Marketing
- Customer Experience 3.0
- High-Profit Prospecting
- New Sales. Simplified.
- OtherWise
- The Big Miss
- Negotiation
- The Secret Language of Influence
- Winning Her Business
- Supercommunicator
- Managing Knock Your Socks Off Service
- Be Your Customer's Hero
- Secret Service
- Make Your Contacts Count
- Chat it Up Trainer Guide
- High-Tech, High-Touch Customer Service
- Rule Of Thumb
- Customer Service Management Training 101
- Game On
- ProActive Selling
- ¡Wow!
- Nonstop Sales Boom
- Unlimited Sales Success
- The One-Percent Edge
- Gestión de la atención al cliente/consumidor.
- Emotional Intelligence for Sales Success
- Gánese a la clientela femenina
- Delivering Knock Your Socks Off Service
- Make Your Own Waves
- High-Profit Selling
- Using Installed Base Selling to Maximize Revenue
- Slow Down, Sell Faster!
- Questions that Sell
- Look, Stop & Listen
- Beyond the Sales Process
- Gaspers
- Exceptional Service, Exceptional Profit
- The Retail Experiment
- Entrepreneurs, aimez vos clients!
- Great Clients
- Unlocking the Hidden Customer Experience
- Social Media Marketing - Ultimate User Guide to Facebook, Instagram, YouTube, Blogging, Twitter,
- The Art of Professional Sales: Handbook for the Career Seller
- You Can't Google It
- Summary of The Innovator's Dilemma