City of Belmont - Ruth Faulkner Public Library

Getting it right at work, customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki

Type
Label
Getting it right at work, customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Main title
Getting it right at work
Oclc number
156636242
Responsibility statement
Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Sub title
customer service
Summary
This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
Table Of Contents
"Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
resource.variantTitle
Customer service
Classification
Contributor
Creator
Subject
Content
Author
Publisher
Mapped to

Incoming Resources

Outgoing Resources