Coverart for item
The Resource Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki

Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki

Label
Getting it right at work : customer service
Title
Getting it right at work
Title remainder
customer service
Statement of responsibility
Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Title variation
Customer service
Creator
Contributor
Author
Publisher
Subject
Summary
This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
Cataloging source
XNTU
http://library.link/vocab/creatorName
de Silva Joyce, Helen
Credits note
Producer/director, Darrell Hilton
Dewey number
  • 428.240715
  • 428.34
  • 651.7
PerformerNote
Valerie Bader, Penny Cook, Kim Lewis, Antonia Murphy, Peter Rasmussen, Theresa Wong, Warwick Rimmer
http://library.link/vocab/relatedWorkOrContributorName
  • Zawadzki, Halina
  • Wilson, Liz
  • Hilton, Darrell
  • New South Wales
  • New South Wales
http://library.link/vocab/subjectName
  • English language
  • Customer services
  • Community languages
  • English language
  • English language
  • English language
  • Books with DVDs
  • Literacy resource
  • Customer services
Label
Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Instantiates
Publication
Copyright
Note
DVD
Accompanying material
1 workbook (100 pages : illustrations, tables ; 30 cm.)
Carrier category
  • volume
  • videodisc
Carrier category code
  • nc
  • vd
Carrier MARC source
  • rdacarrier.
  • rdacarrier.
Content category
  • text
  • two-dimensional moving image
Content type code
  • txt
  • tdi
Content type MARC source
  • rdacontent.
  • rdacontent.
Contents
"Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
Control code
000041490059
Dimensions
12 cm +
Extent
1 DVD-video (19 min.)
Isbn
9780734725899
Isbn Type
(DVD)
Media category
  • video
  • unmediated
Media MARC source
  • rdamedia.
  • rdamedia.
Media type code
  • v
  • n
Other physical details
sound, colour
System control number
  • (Sirsi) 000041490059
  • (Sirsi) 000041490059
  • (OCoLC)156636242
System details
DVD, System requirements: Adobe Acrobat Reader 6 is required to view or print the PDF files
Label
Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Publication
Copyright
Note
DVD
Accompanying material
1 workbook (100 pages : illustrations, tables ; 30 cm.)
Carrier category
  • volume
  • videodisc
Carrier category code
  • nc
  • vd
Carrier MARC source
  • rdacarrier.
  • rdacarrier.
Content category
  • text
  • two-dimensional moving image
Content type code
  • txt
  • tdi
Content type MARC source
  • rdacontent.
  • rdacontent.
Contents
"Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
Control code
000041490059
Dimensions
12 cm +
Extent
1 DVD-video (19 min.)
Isbn
9780734725899
Isbn Type
(DVD)
Media category
  • video
  • unmediated
Media MARC source
  • rdamedia.
  • rdamedia.
Media type code
  • v
  • n
Other physical details
sound, colour
System control number
  • (Sirsi) 000041490059
  • (Sirsi) 000041490059
  • (OCoLC)156636242
System details
DVD, System requirements: Adobe Acrobat Reader 6 is required to view or print the PDF files

Library Locations

    • Ruth Faulkner Public Library - City of BelmontBorrow it
      215 Wright Street, Cloverdale, 6105, AU
      -31.96206 115.93403
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