The Resource Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
Resource Information
The item Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in City of Belmont - Ruth Faulkner Public Library.This item is available to borrow from 1 library branch.
Resource Information
The item Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in City of Belmont - Ruth Faulkner Public Library.
This item is available to borrow from 1 library branch.
- Summary
- This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
- Extent
- 1 DVD-video (19 min.)
- Note
- DVD
- Contents
-
- "Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
- Isbn
- 9780734725899
- Label
- Getting it right at work : customer service
- Title
- Getting it right at work
- Title remainder
- customer service
- Statement of responsibility
- Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
- Title variation
- Customer service
- Subject
-
- Customer services -- Study and teaching -- Australia
- English language -- - Spoken English
- English language -- - Study and teaching -- - Australia
- English language -- - Study and teaching | - Foreign speakers
- English language -- Spoken English -- Australia
- Literacy resource
- Books with DVDs
- Community languages
- Customer services
- Summary
- This training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills. It focuses on face-to-face and telephone communication with external clients. It examines telephone communication skills, multitasking at reception and dealing with customer complaints
- Cataloging source
- XNTU
- http://library.link/vocab/creatorName
- de Silva Joyce, Helen
- Credits note
- Producer/director, Darrell Hilton
- Dewey number
-
- 428.240715
- 428.34
- 651.7
- PerformerNote
- Valerie Bader, Penny Cook, Kim Lewis, Antonia Murphy, Peter Rasmussen, Theresa Wong, Warwick Rimmer
- http://library.link/vocab/relatedWorkOrContributorName
-
- Zawadzki, Halina
- Wilson, Liz
- Hilton, Darrell
- New South Wales
- New South Wales
- http://library.link/vocab/subjectName
-
- English language
- Customer services
- Community languages
- English language
- English language
- English language
- Books with DVDs
- Literacy resource
- Customer services
- Label
- Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
- Note
- DVD
- Accompanying material
- 1 workbook (100 pages : illustrations, tables ; 30 cm.)
- Carrier category
-
- volume
- videodisc
- Carrier category code
-
- nc
- vd
- Carrier MARC source
-
- rdacarrier.
- rdacarrier.
- Content category
-
- text
- two-dimensional moving image
- Content type code
-
- txt
- tdi
- Content type MARC source
-
- rdacontent.
- rdacontent.
- Contents
- "Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
- Control code
- 000041490059
- Dimensions
- 12 cm +
- Extent
- 1 DVD-video (19 min.)
- Isbn
- 9780734725899
- Isbn Type
- (DVD)
- Media category
-
- video
- unmediated
- Media MARC source
-
- rdamedia.
- rdamedia.
- Media type code
-
- v
- n
- Other physical details
- sound, colour
- System control number
-
- (Sirsi) 000041490059
- (Sirsi) 000041490059
- (OCoLC)156636242
- System details
- DVD, System requirements: Adobe Acrobat Reader 6 is required to view or print the PDF files
- Label
- Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki
- Note
- DVD
- Accompanying material
- 1 workbook (100 pages : illustrations, tables ; 30 cm.)
- Carrier category
-
- volume
- videodisc
- Carrier category code
-
- nc
- vd
- Carrier MARC source
-
- rdacarrier.
- rdacarrier.
- Content category
-
- text
- two-dimensional moving image
- Content type code
-
- txt
- tdi
- Content type MARC source
-
- rdacontent.
- rdacontent.
- Contents
- "Getting it right at work" is a two part training resource. DVD and Workbook - Customer service. DVD and Workbook - Negotiating and problem solving
- Control code
- 000041490059
- Dimensions
- 12 cm +
- Extent
- 1 DVD-video (19 min.)
- Isbn
- 9780734725899
- Isbn Type
- (DVD)
- Media category
-
- video
- unmediated
- Media MARC source
-
- rdamedia.
- rdamedia.
- Media type code
-
- v
- n
- Other physical details
- sound, colour
- System control number
-
- (Sirsi) 000041490059
- (Sirsi) 000041490059
- (OCoLC)156636242
- System details
- DVD, System requirements: Adobe Acrobat Reader 6 is required to view or print the PDF files
Subject
- Customer services -- Study and teaching -- Australia
- English language -- - Spoken English
- English language -- - Study and teaching -- - Australia
- English language -- - Study and teaching | - Foreign speakers
- English language -- Spoken English -- Australia
- Literacy resource
- Books with DVDs
- Community languages
- Customer services
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.belmont.wa.gov.au/portal/Getting-it-right-at-work--customer-service/h9RLRVUT7xM/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.belmont.wa.gov.au/portal/Getting-it-right-at-work--customer-service/h9RLRVUT7xM/">Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.belmont.wa.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.belmont.wa.gov.au/">City of Belmont - Ruth Faulkner Public Library</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.belmont.wa.gov.au/portal/Getting-it-right-at-work--customer-service/h9RLRVUT7xM/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.belmont.wa.gov.au/portal/Getting-it-right-at-work--customer-service/h9RLRVUT7xM/">Getting it right at work : customer service, Helen de Silva Joyce, Liz Wilson, Halina Zawadzki</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.belmont.wa.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.belmont.wa.gov.au/">City of Belmont - Ruth Faulkner Public Library</a></span></span></span></span></div>
