The Resource Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
Resource Information
The item Customer service training 101 : quick and easy techniques that get great results, Renée Evenson represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in City of Belmont - Ruth Faulkner Public Library.This item is available to borrow from 1 library branch.
Resource Information
The item Customer service training 101 : quick and easy techniques that get great results, Renée Evenson represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in City of Belmont - Ruth Faulkner Public Library.
This item is available to borrow from 1 library branch.
- Summary
- Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more. Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role
- Language
- eng
- Edition
- Third edition.
- Extent
- vii, 228 pages
- Note
- Includes index
- Contents
-
- Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics
- Tossing the ball back and forth : effective communication
- Jumping in with both feet : relationship building
- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts
- Saying it with a smile : telephone contacts
- Keeping up with the times : online and social media customer service
- Giving when getting is not expected : self-service contacts
- Calming the storm : customer complaint contacts
- Part 3. Putting it all together. Hitting the ground running : ready, set, go
- Being the best you can be: the total package
- Isbn
- 9780814438916
- Label
- Customer service training 101 : quick and easy techniques that get great results
- Title
- Customer service training 101
- Title remainder
- quick and easy techniques that get great results
- Statement of responsibility
- Renée Evenson
- Title variation
-
- Customer service hundred and one
- Customer service one hundred and one
- Language
- eng
- Summary
- Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more. Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role
- Cataloging source
- DLC
- http://library.link/vocab/creatorDate
- 1951-
- http://library.link/vocab/creatorName
- Evenson, Renee
- Dewey number
- 658.3/1245
- Index
- index present
- Literary form
- non fiction
- http://library.link/vocab/subjectName
-
- Customer services
- Customer relations
- Employees
- Target audience
- adult
- Label
- Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
- Note
- Includes index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier.
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent.
- Contents
- Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
- Control code
- 51415768
- Dimensions
- 24 cm.
- Edition
- Third edition.
- Extent
- vii, 228 pages
- Isbn
- 9780814438916
- Isbn Type
- (paperback)
- Lccn
- 2017015093
- Media category
- unmediated
- Media MARC source
- rdamedia.
- Media type code
-
- n
- System control number
-
- (Sirsi) 51415768
- (Sirsi) 51415768
- Label
- Customer service training 101 : quick and easy techniques that get great results, Renée Evenson
- Note
- Includes index
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier.
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent.
- Contents
- Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package
- Control code
- 51415768
- Dimensions
- 24 cm.
- Edition
- Third edition.
- Extent
- vii, 228 pages
- Isbn
- 9780814438916
- Isbn Type
- (paperback)
- Lccn
- 2017015093
- Media category
- unmediated
- Media MARC source
- rdamedia.
- Media type code
-
- n
- System control number
-
- (Sirsi) 51415768
- (Sirsi) 51415768
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.belmont.wa.gov.au/portal/Customer-service-training-101--quick-and-easy/GSps_sUNNPo/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.belmont.wa.gov.au/portal/Customer-service-training-101--quick-and-easy/GSps_sUNNPo/">Customer service training 101 : quick and easy techniques that get great results, Renée Evenson</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.belmont.wa.gov.au/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.belmont.wa.gov.au/">City of Belmont - Ruth Faulkner Public Library</a></span></span></span></span></div>
